Annoying Quotes From Sales Clerks Listed
iWon News
Here is a great example of why more customers are turning to online shopping and why you as a Cognigen agent have the opportunity to succeed by giving great customer service to all of your cstomers and potential customers.
After training more customer service agents than I can count, the one piece of information that is the difference between great customer service and average or bad service is...drum roll please....All you have to do is treat each person as you wish to be treated. It's pretty simple isn't it?
You don't have to know everything, all you have to do is take the initiative to look for the answer before saying I don't know. You can also ask members of your upline if you're not part of mine (me if you are) and if that doesn't work, send the request to the company.
Believe me, if you give great service to each person, they will tell their friends.
Namaste,
Brian
Oct 5, 3:58 PM (ET)
By The Associated Press
"Uh, that's not my department." Ever hear that in a store? Did visions of fiendish violence against the clerk flash through your mind? "Not my department" topped the list of Most Annoying Words from Salesperson's Mouth, cited by 29 percent, in a poll of shopping mall customers by a retail consulting firm.
No. 2? The classic, "If it's not on the rack, we don't have it." That golden oldie was cited by 25 percent.
"That's the policy,""I'm on a break,""Ask the person over there,""I'm new here,""You'll have to wait your turn" and "The computer is down" rounded out the list.
The survey involved 230 shoppers at U.S. malls, conducted by Ridgewood, N.J.-based MOHR Access.
Yet, fortunately, times are changing. Many retailers are aiming to get their floor clerks "to take personal responsibility for the customers' experience," said Michael Patrick, MOHR Access president.
"What's really needed is to get employees committed ... to do their best, even when nobody's looking or listening," he said.
Here is a great example of why more customers are turning to online shopping and why you as a Cognigen agent have the opportunity to succeed by giving great customer service to all of your cstomers and potential customers.
After training more customer service agents than I can count, the one piece of information that is the difference between great customer service and average or bad service is...drum roll please....All you have to do is treat each person as you wish to be treated. It's pretty simple isn't it?
You don't have to know everything, all you have to do is take the initiative to look for the answer before saying I don't know. You can also ask members of your upline if you're not part of mine (me if you are) and if that doesn't work, send the request to the company.
Believe me, if you give great service to each person, they will tell their friends.
Namaste,
Brian
Oct 5, 3:58 PM (ET)
By The Associated Press
"Uh, that's not my department." Ever hear that in a store? Did visions of fiendish violence against the clerk flash through your mind? "Not my department" topped the list of Most Annoying Words from Salesperson's Mouth, cited by 29 percent, in a poll of shopping mall customers by a retail consulting firm.
No. 2? The classic, "If it's not on the rack, we don't have it." That golden oldie was cited by 25 percent.
"That's the policy,""I'm on a break,""Ask the person over there,""I'm new here,""You'll have to wait your turn" and "The computer is down" rounded out the list.
The survey involved 230 shoppers at U.S. malls, conducted by Ridgewood, N.J.-based MOHR Access.
Yet, fortunately, times are changing. Many retailers are aiming to get their floor clerks "to take personal responsibility for the customers' experience," said Michael Patrick, MOHR Access president.
"What's really needed is to get employees committed ... to do their best, even when nobody's looking or listening," he said.
posted by Brian | 2:59 PM
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